I was SO EXCITED ABOUT THE SPEED at first…

This my first day with AN HOSTING.

Around 1pm EST today they blocked my IP address from hitting my server. 10 other test addresses work. All day they have CLOSED MY TICKETS after RESETTING MY PASSWORD…

Then I re-open.. submit TRACEROUTE… I show them that their equipment is filtering the traffic….

THEY REPEAT— CLOSE TICKET— CHANGE PASSWORD.

4 TIMES — over 3 TICKETS

AGAIN— WORST SHARED HOSTING at AN HOSTING that I have yet encountered…..

2x I called in and was told that there was NO SUPERVISOR and that the issue would go to LEVEL 2.

Well, LEVEL 2 SUPPORT at AN HOSTING seems to think that a CPANEL PASSWORD reset and ticket-close is the best way to deal with a BORDER ROUTING COMPLAINT.

I asked if they had a NOC or NETWORK ENGINEERS. I was answered by a “GEORGE” that “NO NOT TO MY KNOWLEDGE”

They tell me that I have to wait in line but when I get to the register to pay, they tell me the cash register is broken and to wait in line again and restart the queue. 4 Times over I am obviously irate.

Its faster to pull the D&B and call the owner of MidPhase at home than it is to deal with their support infrastructure or lack therof.

I am obviously irate but AN HOSTING COULD NOT HAVE MADE A WORST FIRST IMPRESSION ON ME…

I should have known when 3 of my presales questions went unanswered over 30 days that this was not a company that cared about customer satisfaction and no doubt the 1 year prepay instead of monthly is probably necessary to keep customers from JUMPING SHIP on the first issue.

HELLO LINODE….. I AM COMING SOON …………